Navigate to Gateway | Tracking and perform a search based on the information obtained above.Try and establish if the sender received an NDR or postmaster notification sender and recipient, date and time the email was sent. Obtain as much information as possible regarding the email e.g.Follow the troubleshooting steps below to determine why the email has not been delivered: When troubleshooting email delivery, it is helpful to group these queries into scenarios - failed or delayed delivery which can apply to both inbound and outbound emails:Īn outbound email not being delivered could be a result of either a failed or delayed delivery of the message. It is important to note that Mimecast logs all connections whether successful or not. Using the information available from the end user and Mimecast’s viewers and queues can vastly decrease the amount of time spent determining what happened to an email. Alternatively, for emails that have been successfully delivered, having the ability to search for an email and review the emails' headers and transmission details allows you to prove delivery or chains of custody. Most Administrators will have received support calls where end users have either received a postmaster notification (NDR – Non‐Delivery Report), or when an email has not been received or delivered.Īs an email Administrator, it is crucial to be able to troubleshoot these queries, and determine why email delivery was delayed or has failed. Learn more about cloud archiving with Mimecast and about other email cloud services from Mimecast including email stationery management.Emails not being delivered, or being delayed in delivery, can cause end users a lot of frustration. All critical corporate information is combined into a single data repository with cloud archiving from Mimecast, allowing administrators to find information quickly. Responding to litigation requests and documenting compliance can be an overwhelming task for IT departments already under resource constraints. Make e-discovery and compliance easier with cloud archiving Administrators can centrally manage policies to keep mailboxes small and offload long-term email storage to the cloud, while employees can access any email at any time from any device. Mimecast cloud-based email archiving solution retains a copy of every inbound, outbound and internal email, along with detailed meta-data (including email recipients and delivery date and time) and a copy of the email if it was changed by policy enforcement. Mimecast's cloud archiving solution includes: Mimecast's cloud archiving technology makes information instantly accessible, so employees and administrators can find a single email to support e-discovery and litigation hold requests. Cloud archiving empowers you to avoid the spiraling expense of hardware and software associated with many legacy on-premises solutions. Mimecast Enterprise Information Archiving provides a single, unified archive in the cloud for archiving email and Microsoft Teams. Mimecast cloud archiving solutions provide secure and perpetual cloud archive storage with predictable costs and easy scalability, as well as unique tools for streamlining collaboration and knowledge workflows. Proving regulatory and legal compliance often depends on accurate retention and effective search and retrieval of email and business files. Access to current and historical email and files is essential – these archives are the primary record of business communication and highly valuable corporate assets. Cloud archiving simplifies data retentionĪs the volume of email and other data in your enterprise expands, cloud archiving with Mimecast provides solutions for managing business-critical information more easily and effectively.
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